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Shaping Organization Form
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Shaping Organization Form
Communication, Connection, and Community

Edited by:
  • Gerardine DeSanctis - Duke University, Durham, NC, USA
  • Janet Fulk - University of Southern California, Keck School of Medicine, Los Angeles, University of Southern California, Los Angeles, USA


July 1999 | 536 pages | SAGE Publications, Inc

Modern communication technologies are providing the potential to redesign the structure of the firm and the ways in which work is conducted. From telephones and electronic mail to more sophisticated systems, such as electronic conferencing, discussion databases, cognitive mapping, and group decision support software, communication systems are being used to rethink the practice of management and organization - whether formal work arrangements or self-created "virtual" communities. This thought-provoking volume considers the role of new communication technologies in shaping organizations today and in the future.

Four key themes are considered in depth:

  1. Changes in technology, changes in organizational form, and their mutual influence on one another
  2. Evolutionary processes in organizations and the ways in which technology can influence these processes
  3. The development of organizational communities and interorganizational relationships that are mediated by electronic communication systems
  4. Major controversies surrounding electronically mediated organizations and directions for future research that flow out of these controversies.

The contributing authors of Shaping Organization Form have collaborated to write an essential volume for the students of the organizations of the future.


Geraldine DeSanctis and Janet Fulk
Introduction
 
NEW COMMUNICATION TECHNOLOGIES AND NEW FORMS OF ORGANIZING
Janet Fulk and Geraldine DeSanctis
Articulation of Communication Technology and Organizational Form
Lynda M Applegate
In Search of a New Organizational Model
Lessons from the Field

 
Peter Monge and Janet Fulk
Communication Technology for Global Network Organizations
Susan J Winter and S Lynne Taylor
The Role of Information Technology in the Transformation of Work
A Comparison of Post-Industrial, Industrial, and Proto-Industrial Organization

 
 
EVOLUTIONARY PROCESSES IN NEW FORM DEVELOPMENT
Wanda J Orlikowski et al
Shaping Electronic Communication
The Metastructuring of Technology in the Context of Use

 
Anitesh Barua, C-H Sophie Lee and Andrew B Whinston
Incentives and Computing Systems for Team-Based Organizations
A Complimentarity Perspective

 
Pamela Hinds and Sara Kiesler
Communication across Boundaries
Work, Structure and Use of Communication Technologies in a Large Organization

 
Michael H Zack and James L McKenney
Social Context and Interaction in Ongoing Computer-Supported Management Groups
Martin Lea, Tim O'Shea and Pat Fung
Constructing the Networked Organization
Content and Context in the Development of Electronic Communications

 
 
SHAPING INTER-ORGANIZATIONAL RELATIONSHIPS AND COMMUNITIES
Richard J Boland Jr and Ramkrishnan V Tenkasi
Perspective Making and Perspective Taking in Communities of Knowing
Mary R Lilnd and Robert W Zmud
Improving Inter-organizational Relationships through Voice Mail Facilitation of Peer-to-Peer Relationships
Jeanne M Pickering and John Leslie King
Hardwiring Weak Ties
Interorganizational Computer-Mediated Communication, Occupational Communities, and Organizational Change

 
David Constant, Lee Sproull amd Sara Kiesler
The Kindness of Strangers
Usefulness of Electronic Weak Ties for Technical Advice

 
 
CONTROVERSIES AND DIRECTIONS
Bart Victor and Carroll Stephens
The Dark Side of New Organizational Forms
Marshall Scott Poole
Organizational Challenges for the New Forms
William H Dutton
The Virtual Organization
Tele-Access in Business and Industry

 
Geraldine DeSanctis and Janet Fulk
Conclusion
Research Issues and Directions

 

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