Business and Professional Communication
KEYS for Workplace Excellence

Fifth Edition

Kelly Quintanilla Miller - Texas A&M University—Corpus Christi
Shawn T. Wahl - Missouri State University, USA

Available with:

Courses:
Business & Professional Communication | Organizational Communication

February 2023 | 456 pages | SAGE Publications, Inc

Organized around the transition from student to professional life, Business and Professional Communication, Fifth Edition gives readers the tools they need to move from interview candidate to team member to leader. Coverage of new communication technology and social media, and an emphasis on building skills for business writing and presentations help students gain a deeper understanding of the role of communication in successfully handling situations like job interviewing, providing feedback to supervisors, and working in teams.

This title is accompanied by a complete teaching and learning package. Contact your SAGE representative to request a demo.

Learning Platform / Courseware
SAGE Vantage is an intuitive learning platform that integrates quality SAGE textbook content with assignable multimedia activities and auto-graded assessments to drive student engagement and ensure accountability. Unparalleled in its ease of use and built for dynamic teaching and learning, Vantage offers customizable LMS integration and best-in-class support. It’s a learning platform you, and your students, will actually love. Learn more.
- Assignable Video with Assessment
  Assignable video (available in SAGE Vantage) is tied to learning objectives and curated exclusively for this text to bring concepts to life. Watch a sample video now.

LMS Cartridge: Import this title’s instructor resources into your school’s learning management system (LMS) and save time. Don’t use an LMS? You can still access all of the same online resources for this title via the password-protected Instructor Resource Site. Learn more.

Available Formats

ISBN: 9781071825266	Paperback	Suggested Retail Price: $135.00	Bookstore Price: $108.00
ISBN: 9781071825280	Electronic Version	Suggested Retail Price: $94.24	Bookstore Price: $75.39
ISBN: 9781071897133	Loose-leaf	Suggested Retail Price: $108.00	Bookstore Price: $86.40

See what’s new to this edition by selecting the Features tab on this page. Should you need additional information or have questions regarding the HEOA information provided for this title, including what is new to this edition, please email sageheoa@sagepub.com. Please include your name, contact information, and the name of the title for which you would like more information. For information on the HEOA, please go to http://ed.gov/policy/highered/leg/hea08/index.html.

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TEST - Part I. Beginning Communication Principles

Chapter 1. Business and Professional Excellence in the Workplace

Chapter 2. Verbal and Nonverbal Communication

Chapter 3. Listening

Part II. Entering the Workplace

Chapter 4. Résumés, Interviews, and Negotiation

Chapter 5. Getting To Know Your Diverse Workplace

Part III. Developing In the Workplace

Chapter 6. Interpersonal Communication at Work

Chapter 7. Strengthening Teams and Conducting Meetings

Part IV. Excelling In the Workplace

Chapter 8. Technology in the Workplace

Chapter 9. Business and Professional Writing

Chapter 10. Leadership and Conflict Management

Part V. Presenting In the Workplace

Chapter 11. Informing and Persuading

Chapter 12. Speech Design

Chapter 13. Delivering a Speech with Professional Excellence

Part VI. Surviving In the Workplace

Chapter 14. Work–Life Balance

Epilogue: Communication Is Work

References

Glossary

Index

About the Authors

Supplements

Instructor Resource Site
For additional information, custom options, or to request a personalized walkthrough of these resources, please contact your sales representative.

LMS cartridge included with this title for use in Blackboard, Canvas, Brightspace by Desire2Learn (D2L), and Moodle

The LMS cartridge makes it easy to import this title’s instructor resources into your learning management system (LMS). These resources include:

Test banks
Editable chapter-specific PowerPoint® slides
Sample course syllabi
Lecture notes
All tables and figures from the textbook

Don’t use an LMS platform?

You can still access the online resources for this title via the password-protected Instructor Resource Site.

Key features

NEW TO THIS EDITION:

The new edition is available in SAGE Vantage, an intuitive learning platform that integrates quality SAGE textbook content with assignable multimedia activities and auto-graded assessments to drive student engagement and ensure accountability. Unparalleled in its ease of use and built for dynamic teaching and learning, Vantage offers customizable LMS integration and best-in-class support. Learn more.
Updated photo program in each chapter helps students see themselves in a variety of business and professional contexts.
Updated Ethical Connection and Tools for Professional Excellence encourage critical thinking and application of content to work life.
The revised “KEYS” feature connects reader to a variety of business and professional contexts across industries.
Updated examples exist throughout the textbook, reflective of how our world of work has changed based on current events such as the COVID-19 pandemic.

KEY FEATURES:

Compelling narratives introduce students to each chapter with a contemporary example drawn from the real world.
The KEYS organizing theme includes the following features:
- Know Yourself self-assessments and inventories;
- Evaluate the Professional Context sections encourage application of knowledge to a variety of professional contexts and situations;
- Your Communication Interaction features focus on making competent communication choices and selecting the appropriate communication channel;
- Step Back and Reflect sections present challenges and dilemmas in business and professional contexts, promoting analysis of what went wrong in specific situations.
Ethical Connection features emphasize ethics, a foundation of business and professional excellence, in all chapters by connecting a topic to an ethical perspective.
Tools for Professional Excellence feature focuses on communication skills development, career tips, and practical strategies for contexts related to business and professional communication, social media, and technology
End of chapter Executive Summary promotes reading comprehension and serves as guide to help connect chapter concepts to chapter objectives.
Discussion questions build students’ critical thinking skills and help generate classroom discussion.

Sample Materials & Chapters

Chapter 1. BUSINESS AND PROFESSIONAL EXCELLENCE IN THE WORKPLACE

Chapter 2. VERBAL AND NONVERBAL COMMUNICATION

Vantage Reference:

Business and Professional Communication- Vantage Learning Platform

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Business and Professional Communication
KEYS for Workplace Excellence

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