academic-icon Created with Sketch. Professional BookNew Service DevelopmentCreating Memorable ExperiencesJames Fitzsimmons, Mona J. FitzsimmonsPublished: November 1999From $142.00 Review copy available
academic-icon Created with Sketch. Professional BookEmerging Information TechnologyImproving Decisions, Cooperation, and InfrastructureKenneth E. KendallPublished: June 1999From $166.00 Review copy available