Introduction for Students
Chapter 1: Introductory Exercises
Exercise 1.1: Defining Generalist Social Work Practice
Exercise 1.2: Why pursue social work?
Exercise 1.3: What will you bring to the class?
Chapter 2: The Purpose and Nature of Generalist Social Work Practice
Definition of Generalist Social Work Practice
Social Work: Key Concepts and Definitions
Exercise 2.1: Ways of Helping
Exercise 2.2: Creating an Eco-map
The Generalist Helping Process
Exercise 2.3: Understanding the Generalist Helping Process
Chapter 3: Working with Diverse Clients Using Cultural Competence and Humility
Exercise 3.1: An Exploratory Values Clarification Exercise Addressing [Vulnerable Population X]
Individuals With Disabilities
Exercise 3.2: An Exploratory Values Clarification Exercise Addressing Individuals with Disabilities
Exercise 3.3: Rank Order—A Values Clarification Exercise Addressing Disabilities
Exercise 3.4: Working With Individuals With Intersectional Identities by Employing Cultural Understanding and Cultural Humility: Three Case Analyses
Chapter 4: Understanding Values and Ethics
Definitions: Ethical Dilemma vs. Ethical or Clinical Challenge
Exercise 4.1: Discussion Questions
The Process of Values Clarification as Preparation for Practice
Exercise 4.3: Exploring Your Values
Exercise 4.4: Operationalizing the Core Values of Social Work
Exercise 4.5: Values Application and Decision Making
Self-Determination vs. Paternalism
Summary of Ethical Decision-Making Guidelines
Exercise 4.6: The Ethics Debate
Exercise 4.7: Resolving Ethical Dilemmas
Chapter 5: Communicating: Empathy and Authenticity
Key Concepts for Discussion
Exercise 5.1: Developing Empathy and Rapport
Exercise 5.2: “Of Course I Want To help You”
Exercise 5.3: Handling Challenges in Rapport Building: Content-to-Process Shifting
Technology and Communication
Exercise 5.4: Some Tech Play
Chapter 6: Communicating: Verbal Following/Active Listening Skills
Fundamentals of Communication and Feedback
Furthering, Paraphrasing, Closed-Ended Responses, and Open-Ended Responses
Exercise 6.1: Closed- vs. Open-Ended Interview
Seeking Concreteness, Summarizing, and Focusing
Exercise 6.2: Seeking Concreteness
Exercise 6.3: Blending Open-Ended, Closed-ended, Empathic, and Concrete Responses to Maintain Focus
Interpretation, Additive Empathy, and Confrontation
Exercise 6.4: Additive Empathy, Interpretation, and Confrontation
Engaging Clients With Mobile and Digital Technology
Chapter 7: Multidimensional Client Assessment
Key Concepts and Definitions
Exercise 7.1: Where Should We Start, Mr. M?
Exercise 7.2: The Assessment of Antonia
Exercise 7.3: Addressing Multidimensional Assessment, Mr. B
Identifying Skills and Strengths From a Bio-Psycho-Social-Spiritual Perspective
Exercise 7.4: Creating a Culturally Relevant Multidimensional Assessment Eco-Map for Mr. B
Exercise 7.5: The Role of Culture in an Initial Assessments
Exercise 7.6: Screening for Depression and Suicide
Home Assessments and Safety: The Home Visit
Exercise 7.7: A Student’s First Solo Home Visit
Generalist Social Work Assessments
Exercise 7.8: Comparison of Generalist Assessments
Chapter 8: Developing and Negotiating SMART Client Goals And Formulating a Contract
Formulating and Negotiating Goals: Key Concepts and Definitions
Exercise 8.1: Specifying Global Goals
Exercise 8.2: Translating Goals Into Action
Exercise 8.3: Elements of the Plan Worksheet
Exercise 8.4: Goal or Objective Worksheet?
Exercise 8.5: Going Beyond the Goals to Create the Contract
Chapter 9: Understanding Family Functioning
Definitions and Key Concepts
Exercise 9.1: Exploring Family Roles, Rules, Patterns, and Culture
Family Development: A Dominant Culture View of the Family Life Cycle
Exercise 9.2: Identifying Family Life Cycle Stages
Family Engagement and Interventions
Exercise 9.3: Analyzing an Initial Family Interview
Exercise 9.4: Exploring Family Patterns and Structure Using a Genogram
Chapter 10: Working with Groups
Definitions and Group Types
Exercise 10.1: Group Type and Stage of Development
Group Leadership Skills and Behaviors
Human Services Teams and Interprofessional Practice
Technology Use with Groups and Teams
Exercise 10.2: Identifying Group Leadership Skills in Treatment Groups
Exercise 10.3: Identifying Group Leadership Skills in Task Groups
Exercise 10.4: A Therapeutic Process Group in Action
Exercise 10.5: Participating in a Task Group
Chapter 11: Working with Organizations
Key Concepts for Working with and in Organizations
Exercise 11.1: Design an Organization
Domain and Task Environment as a Basis for Organizational Assessment
Exercise 11.2: SWOT Analysis
Exercise 11.3: Employing Basic Communication and Advocacy Skills in An Organization
Interprofessional Practice
Exercise 11.4: Social Work’s Role on the Interprofessional Team
Exercise 11.5: Clinical Director Opening at New Hope Human Services
Chapter 12: Macro Practice: Community Development and Organizing
Key Concepts and Definitions
Exercise 12.1: A Fence or an Ambulance
Exercise 12.2: When Do Private Problems Become Public Issues?
Exercise 12.3: Alternative Use of the Cases
Exercise 12.4: Moving from Micro to Macro Practice
Chapter 13: Managing Barriers to Change and the Client–Social Worker Relationship
Threats to the Relationship between the Social Worker and the Client
Exercise 13.1: Responding to Relationship Barriers
Working With Involuntary Clients
Exercise 13.2: Engaging the Involuntary Client
The Role of Advocacy and Facilitating Client Empowerment
Exercise 13.3: Overcoming Organizational Barriers
Social Workers at Their Best: Self-Care Promotes Competent Care
Exercise 13.4: Exploring Self-Care
Chapter 14: Termination, Consolidating Gains, and Follow-Up
Tasks Embodied in Termination
Five Types of Termination
Consolidating Gains, Planning Maintenance Strategies, and Follow-Up
Exercise 14.1: Managing Termination
Exercise 14.2: Ms. W’s Last Appointment
Exercise 14.3: Judy’s Decision—A Nine-Month Relationship
Exercise 14.4: Kevin—An Unexpected Termination
Exercise 14.5: Ralph—An Unexpected Termination
Exercise 14.6: Managing Follow-Up With Mrs. Wilson
Exercise 14.7: Revisiting the Jones Family for Termination of Treatment
Chapter 15: Documentation
Elements of documentation
Exercise 15.1: Better Expression
Exercise 15.2: Draft a Document
Answer Key for Exercise 15.1: Document Commentary and Revisions
Chapter 16: In-Depth Case Analysis Exercises
Case 1: Not in My Backyard
Case 2: A Breach of Confidentiality
Case 3: The Case of Jane: Version 1
Case 4: The Case of Jane: Version 2
Case 5: A New Year’s Eve Crisis
Case 6: Neighborhood Conflict
Case 7: We Should Have Safety Personnel With Us
Case 8: A Crisis in Confidence
Case 9: What Do I Do Now?
Chapter 17: Real-World Experiential Exercises
Experiential Exercise Options
About the Authors
References
Index
Sage College Publishing
