Municipal Benchmarks
Assessing Local Performance and Establishing Community Standards
- David N. Ammons - Communications, University of North Carolina, Chapel Hill, University of North Carolina, Chapel Hill, USA
The new edition of this practical reference book gives municipal officials and citizens the benchmarking tools needed to assess and establish community standards for their operations and delivery of services.
New to this edition:
-Updated charts and data throughout
-New chapters "Management Services," "Parking Services," "Risk Management," "Social Services," "Streets, Sidewalks, and Storm Drainage," Water and Sewer Services," "Fleet Maintenance," "Gas and Electric Services"
-Expanded coverage including newly adopted performance targets and updated standards for emergency response times for fire, police, and emergency medical service.
"For officials who would like to benchmark their government’s performance to external norms and standards, but who lack the resources to do it, I believe this book will prove itself as a valuable resource, both for the large amount of actual performance data included and for the quality of analysis of the indicators themselves. . . . Many helpful reference tools are provided."
"The book is a tremendous contribution to the public management profession. David N. Ammons has included all of the salient service benchmarks that will finally give academicians and practitioners alike a reference document for assessing municipal functional performances. I hope that the information will be updated often."
