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Managerial Communication
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Managerial Communication
Strategies and Applications

Ninth Edition
September 2024 | 512 pages | SAGE Publications, Inc
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A Practical, Strategic Approach to Managerial Communication

Managerial Communication: Strategies and Applications focuses on communication skills and strategies that managers need to be successful in today’s workplace. Known for its holistic overview of communication, comprehensive research base, and focus on managerial competencies, this text continues to be the market leader in the field. In the Ninth Edition, authors Jennifer R. Veltsos and Geraldine E. Hynes provide coverage of current topics like managing hybrid and virtual teams, ChatGPT and artificial intelligence, and empathic listening. 
 
Part I • Managing in Contemporary Organizations
 
Chapter 1 • Communicating in Contemporary Organizations
 
Chapter 2 • Understanding the Managerial Communication Process
 
Chapter 3 • Communicating With Technology
 
Part II • Communicating With Groups
 
Chapter 4 • Managing Meetings and Teams
 
Chapter 5 • Making Presentations
 
Chapter 6 • Communicating Visually
 
Part III • Writing as a Manager
 
Chapter 7 • Writing in the Workplace
 
Chapter 8 • Writing Routine Messages
 
Chapter 9 • Writing in Special Situations
 
Part IV • Understanding Messages
 
Chapter 10 • Listening
 
Chapter 11 • Communicating Nonverbally
 
Chapter 12 • Communicating Across Cultures
 
Part V • Communicating Interpersonally
 
Chapter 13 • Managing Conflict
 
Chapter 14 • Negotiating
 
Chapter 15 • Conducting Interviews

Supplements

Instructor Resource Site

Instructor Resource Site 
Online resources included with this text 
 
The online resources for your text are available via the password-protected Instructor Resource Site, which offers access to all text-specific resources, including a test bank and editable, chapter-specific PowerPoint® slides. 
 
For additional information, custom options, or to request a personalized walkthrough of these resources, please contact your sales representative. 

 

"This text is contextually comprehensive. I really like the features and the review questions that pop up alongside the chapter when reading online."

Tyrell Stewart-Harris
Cornell University

"This is a book which offers very applied tool box of principles and guides in managerial contexts of communication."

Qingwen Dong
University of the Pacific

"An excellent graduate-level textbooks for MBA students looking to improve their understanding of communication skills and strategies."

Bill Ackerman
Columbia College, Missouri

"The text evens the playing field for MBA students who arrive at their studies from a nontraditional path. Students from diverse disciplines can quickly catch up with others who took an undergraduate course in business communications. Further, the text assist the student to enhance their communication skills while preparing them to coach those they lead to follow suit."

Laura Dendinger
Wayne State University

"Good overall tool for communication from a managerial lens"

Michael Camire
Husson University
Key features

NEW TO THIS EDITION:

  • Chapter-opening learning objectives help students anticipate forthcoming content by identifying what they should be able to do after completing the reading.
  • Boxed critical thinking questions throughout chapters prompt students to pause and reflect on the readings to deepen their understanding of the content.
  • A Manager's Checklist appears at the end of each chapter
  • New cases further engage students with companies, people, and events in the news that they will recognize.
  • Updated examples, scenarios, and references in every chapter keep the text relevant and up to date with cutting-edge research in managerial communication
KEY FEATURES:
  • An emphasis on leadership development helps students understand how they can create cohesive teams, listen to employees, and resolve conflict.  
  • Comprehensive coverage of contemporary issues brings communication principles into the contemporary workplace with detailed coverage of virtual teams, online communication, and visual communication.  
  • Chapter-ending cases demonstrate how contemporary organizations are applying the managerial communication principles presented in the chapter. Cases are accompanied by discussion questions.
  • Chapter summaries recap the most important content for students to review and retain.
     

Sample Materials & Chapters

Veltsos_9e_Ch01

Veltsos_9e_Ch02

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