Managerial Communication
Strategies and Applications

Ninth Edition

Jennifer R. Veltsos - Minnesota State University, Mankato, USA
Geraldine E. Hynes - Sam Houston State University, USA

Courses:
Business Communication | Managerial Communication | Managerial Communication | Organizational Communication

September 2024 | 400 pages | SAGE Publications, Inc

Available Formats

ISBN: 9781071925256 Paperback Suggested Retail Price: $151.00 Bookstore Price: $120.80

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Part I • Managing in Contemporary Organizations

Chapter 1 • Communicating in Contemporary Organizations

Chapter 2 • Understanding the Managerial Communication Process

Chapter 3 • Communicating With Technology

Part II • Communicating With Groups

Chapter 4 • Managing Meetings and Teams

Chapter 5 • Making Presentations

Chapter 6 • Communicating Visually

Part III • Writing as a Manager

Chapter 7 • Writing in the Workplace

Chapter 8 • Writing Routine Messages

Chapter 9 • Writing in Special Situations

Part IV • Understanding Messages

Chapter 10 • Listening

Chapter 11 • Communicating Nonverbally

Chapter 12 • Communicating Across Cultures

Part V • Communicating Interpersonally

Chapter 13 • Managing Conflict

Chapter 14 • Negotiating

Chapter 15 • Conducting Interviews

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Online resources included with this text

The online resources for your text are available via the password-protected Instructor Resource Site, which offers access to all text-specific resources, including a test bank and editable, chapter-specific PowerPoint® slides.

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"This text is contextually comprehensive. I really like the features and the review questions that pop up alongside the chapter when reading online."

Tyrell Stewart-Harris

Cornell University

"This is a book which offers very applied tool box of principles and guides in managerial contexts of communication."

Qingwen Dong

University of the Pacific

"An excellent graduate-level textbooks for MBA students looking to improve their understanding of communication skills and strategies."

Bill Ackerman

Columbia College, Missouri

"The text evens the playing field for MBA students who arrive at their studies from a nontraditional path. Students from diverse disciplines can quickly catch up with others who took an undergraduate course in business communications. Further, the text assist the student to enhance their communication skills while preparing them to coach those they lead to follow suit."

Laura Dendinger

Wayne State University

"Good overall tool for communication from a managerial lens"

Michael Camire

Husson University

Key features

NEW TO THIS EDITION:

Chapter-opening learning objectives help students anticipate forthcoming content by identifying what they should be able to do after completing the reading.
Boxed critical thinking questions throughout chapters prompt students to pause and reflect on the readings to deepen their understanding of the content.
A Manager's Checklist appears at the end of each chapter
New cases further engage students with companies, people, and events in the news that they will recognize.
Updated examples, scenarios, and references in every chapter keep the text relevant and up to date with cutting-edge research in managerial communication

KEY FEATURES:

An emphasis on leadership development helps students understand how they can create cohesive teams, listen to employees, and resolve conflict.
Comprehensive coverage of contemporary issues brings communication principles into the contemporary workplace with detailed coverage of virtual teams, online communication, and visual communication.
Chapter-ending cases demonstrate how contemporary organizations are applying the managerial communication principles presented in the chapter. Cases are accompanied by discussion questions.
Chapter summaries recap the most important content for students to review and retain.

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Managerial Communication
Strategies and Applications

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