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“[This is] a practical, cutting-edge, research-based textbook that bases its conclusions and recommendations on the state-of-the-art science for explaining why performance appraisals fail and how they can be designed for implementing a more successful and sustainable performance appraisal system in organizations. A must-read for students and practitioners alike!”

“Murphy, Cleveland, and Hanscom have brought together decades of sound research and practice knowledge to shed light on the controversial performance appraisal practices found in almost all organizations. Every designer of PA and HR systems, and those aspiring to be, will run to get and read this book. Don’t abandon Performance Appraisals, re-invent them.”

“Murphy, Cleveland, and Hanscom’s Performance Appraisal: Why Does It Fail and How can it be Fixed? offers a well-grounded in-depth review of current performance appraisal process steps and illustrates the strengths and weaknesses of today’s practices. The focus of the book is on making performance appraisals better for both the employee and supervisor. Case studies allow students to engage in discussing the root-causes of failure and success in the performance appraisal performance process.” 

“Hopefully ‘a bible’ for measuring and evaluating performance.” 

“This book provides a research-based, comprehensive overview of performance appraisals in modern organizations.” 

“A seminal work for understanding the social psychological processes underpinning performance appraisal process in the workplace.” 

“This is a very comprehensive tool in explaining the history and value, theorists and models of the performance appraisal process, and it brings the process up to date with a hopeful future.” 

“Detailed overview of performance management with relevant and current issues” 

“…The authors provide extensive literature to illustrate their ideas. It is enlightening and worth reading.” 

“Well-researched, comprehensive, and yet imminently accessible discussion of challenges of performance appraisal.”